Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 8–11 business days.

For more information, please see our Shipping Policy.

Yes.

Once your order has been dispatched, we'll email you a tracking number so you can follow your parcel every step of the way.

If your order has not yet been processed for dispatch, we'll do our best to assist.

Please email support@lumanest.co.za as soon as possible.

Once an order has been dispatched, it can no longer be cancelled.

Standard nationwide delivery is R89.

We also offer FREE delivery on all orders over R800

We proudly use Aramex Store to Door for deliveries throughout South Africa.

Yes.

We deliver to physical addresses throughout South Africa.

At this time, we are unable to deliver to P.O. Boxes.

Yes.

We carefully select every product with quality, comfort and everyday family life in mind.

Please use all products according to the supplied instructions and supervise babies and young children where appropriate.

We work hard to ensure our photography accurately represents every product.

Slight colour variations may occur due to differences in screen settings and lighting conditions.

Absolutely.

LumaNest products make thoughtful gifts for baby showers, birthdays and new parents.

Yes.

If you're not completely satisfied with your purchase, you may request a return in accordance with our Refund Policy.

Please contact us within 48 hours of receiving your order.

Include your order number together with clear photographs of the item and packaging so we can investigate and resolve the matter as quickly as possible.

You can contact us anytime at support@lumanest.co.za.

We aim to respond to all enquiries within 1 business day.