Shipping policy
Shipping Policy
At LumaNest, we're committed to delivering your order safely, reliably, and as efficiently as possible. We know you're excited to receive your purchase, and we work hard to ensure every order reaches you with care. Every order is carefully prepared before leaving our warehouse to ensure it arrives safely and in excellent condition.
Delivery Areas
We currently deliver to physical addresses throughout South Africa.
At this time, we are unable to deliver to P.O. Boxes.
Processing Time
Orders are processed within 1–3 business days after payment has been successfully received.
You will receive an email confirmation once your order has been dispatched.
Orders are processed Monday to Friday, Orders placed after 12:00 PM on Fridays, weekends, or public holidays will begin processing on the next business day excluding public holidays.
Delivery Time
Once your order has been dispatched, delivery typically takes 8–11 business days.
We'll send you tracking details as soon as your order has been dispatched so you can follow your parcel every step of the way
Please note that delivery times are estimates and may vary depending on your location and courier operations.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number, allowing you to follow your parcel throughout its journey.
Shipping Fees
- Standard Delivery: R89 nationwide
- FREE Delivery: On all orders over R800
Shipping charges are calculated and displayed during checkout before payment is completed.
Our Delivery Partner
We proudly use Aramex Store to Door for deliveries throughout South Africa.
Once your order has been dispatched, you'll receive tracking information via email so you can monitor your parcel's progress.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control, including courier network disruptions, severe weather, public holidays or other unforeseen events.
If your delivery is taking longer than expected, please contact us, we’ll keep you updated throughout the process until your order has been successfully delivered or the matter has been resolved.
Incorrect Delivery Information
Please ensure your delivery address and contact details are accurate before completing your order.
LumaNest cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided at checkout.
Missing or Damaged Deliveries
If your order arrives damaged, incomplete or you believe your parcel has been lost in transit, please contact us within 48 hours of receiving your order.
Please include your order number and, where applicable, photographs of the product and packaging so that we can investigate and resolve the matter as quickly as possible.
Need Assistance?
If you have any questions about your delivery, we're always happy to help.
Email: support@lumanest.co.za
Business Hours:
Monday – Friday
09:00 – 17:00 (SAST)
We aim to respond to all enquiries within 1 business day
