Contact information
Contact Information
If you have any questions about your order, our products, or any of our store policies, we're here to help.
Customer Support
Email: support@lumanest.co.za
Response Time: We aim to respond to all enquiries within 1 business day.
Business Hours: Monday – Friday 09:00 – 17:00 (SAST)
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- A brief description of your enquiry
If you're contacting us about a damaged or incorrect item, please include clear photographs of the product and its packaging where possible.
Business Information
Business Name: LumaNest
Country of Operation: South Africa
Online Store: www.lumanest.co.za
Delivery Area: Nationwide throughout South Africa
Customer Care
Our goal is to provide every customer with a smooth and enjoyable shopping experience. If you have any questions before or after placing an order, please don't hesitate to get in touch. We're always happy to help.
We value every customer and will always do our best to resolve your enquiry promptly, fairly and professionally.
